Essentials of Leadership is an 8 hour course that features skill practice opportunities to enhance application of training back on the job.

This foundation course for all Maximum Leadership courses teaches leaders how to get results through people.

During the course, they pack their "leadership bag" with the tools necessary for a successful "leadership journey."

They acquire a set of proven interaction skills, discover seven Leadership Imperatives key to meeting today's challenges, and realize their role as a catalyst leader who inspires others to act.

Suitable for informal leaders and front-line leaders through mid-level managers.

COACHING: Learners discuss three types of coaching: for success, for improvement and managing problems.

This course develops leaders who coach for success, helping people achieve goals and avoid problems.

Learn a proven coaching process to identify opportunities, provide needed coaching and support, observe performance and measure results.

IMPROVEMENT: This course helps leaders conduct effective improvement discussions and provide the feedback and ongoing support people need to improve performance.

Learn how to encourage others to take charge of improving performance and altering work habits, developing an improvement plan and measuring progress.

Learn how to prepare for and conduct successful improvement discussions.

Learn how to handle specific challenges that might occur.

Prerequisite: IM Essentials or Core Skills for Building Commitment

This course arms new leaders with the knowledge and skills they need to confront the challenges associated with getting their footing, and getting results more quickly in their new leadership role. They learn how to focus their time and efforts on tasks that are most important to the organization's approach that will accelerate their ability to achieve results through others.
No Pre-requisite

Trust is a key ingredient of employee engagement and loyalty, yet it's easy for leaders to inadvertently fall into trust traps.

Because of the crucial link between trust and business success, leaders must realize the power of trust as a business tool.

In this course, leaders learn how to avoid the trust breakers and take action to create an environment in which people take risks, identify and solve problems, and work together to create and sustain high levels of trust.

Prerequisite: IM Essentials or Core Skills for Building Commitment

This course builds leaders' skills in handling chronic performance problems, work habit problems or serious misconduct. They learn how to document the problem, and explain what the employee must do to address it.

Leaders become skilled in discussing and imposing formal consequences, while adhering to their organization's policies and procedures.

Prerequisite: IM Essentials or Core Skills for Building Commitment

This course teaches leaders how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic, regardless of what stage a conflict is at.

Leaders learn the true cost of conflict to an organization and techniques for handling even the most challenging conflict-related discussions effectively.

Prerequisite: IM Essentials or Core Skills for Building Commitment

This course focuses on the crucial role leaders have in effectively exploring change, and helping others overcome resistance typically associated with change.

Leaders learn how to conduct effective change discussions that minimize the potentially negative effects of change on morale, processes and productivity

Prerequisite: IM Essentials or Core Skills for Building Commitment

This course helps leaders make effective on-the-job decisions in rapid fast-paced environments. Topic areas include how rapid decision making differs from standard decision making. The course includes leadership development diagnostic tools and processes, and development planning tools and resources.

This six hour course is designed specifically for managers of leaders being trained in Interaction Management.

It helps managers understand the concepts and techniques their direct reports are learning and helps managers see what they need to do to support the organization and their new leaders.

Prerequisite: IM Essentials or Core Skills for Building Commitment is highly recommended

This 8 hour course is part of our High Performance Workplace Development Section of People Skills Development.

Improving people's interaction skills will improve the way your workforce thinks and acts.

This module presents the basics on how to work well together, reduce wasted time, lessen conflict and influence interactions in a positive way.

No Prerequisite required for this course

This course discusses how to manage conflict by dealing with differing ideas, interests or perceptions

Approach conflict as a process. Reduce the potential cost of conflict to themselves and their organization. Improve productivity by effectively handling conflict on and off the job.

Prerequisite: Interaction Skills for Success, Core Skills for Building Commitment or IM Essentials