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COACHING: Learners discuss three types of coaching: for success, for improvement and managing problems.
This course develops leaders who coach for success, helping people achieve goals and avoid problems.
Learn a proven coaching process to identify opportunities, provide needed coaching and support, observe
performance and measure results.
IMPROVEMENT: This course helps leaders conduct effective improvement discussions and provide the feedback and
ongoing support people need to improve performance.
Learn how to encourage others to take charge of improving performance and altering work habits, developing an
improvement plan and measuring progress.
Learn how to prepare for and conduct successful improvement discussions.
Learn how to handle specific challenges that might occur.
Prerequisite: IM Essentials or Core Skills for Building Commitment
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